We invite you to review the general conditions of purchase that regulate the offer and purchase of products from Explotaciones Agricolas Prenafeta, SL, through the online store included on this website.
By using this website you are bound by these conditions, so we recommend that you read them carefully. If you do not agree with them, you must leave the website.
These purchase conditions are applicable to all products of the Mas de la Sabatera brand, which have been made through the website https://masdelasabatera.com/ (henceforth “website”).
By placing an order, you guarantee us that you are over 18 years of age and that you have the legal capacity to enter into binding contracts.
Orders can only be placed to acquire goods without the intention of resale. Any resale or distribution of products purchased through the website is strictly prohibited.
We reserve the right to cancel fraudulent, false or speculative orders, as well as those orders that have been requested by any customer with whom there may be some difference/controversy in previous orders, or when there are reasonable doubts that we may suggest that the customer is violating any of the specified purchase conditions or is participating in some criminal activity.
We may update these terms of purchase as well as the legal notice at any time. You can always consult and print the updated version of both texts by clicking on the “Purchase Conditions” and “Legal Notices” links.
Obligations of the user
As a user, you are obliged to communicate to Explotaciones Agricolas Prenafeta, SL, all the data necessary to access and use the services of this website. These must be true and current and you agree that we can use them to contact you if necessary.
It is essential that you provide all the information that we list as mandatory, since, if we do not, we will not be able to process your order. We will not be responsible in any case for possible delays or errors in delivery as a result of the error or omission of this data.
The user must make appropriate use of the services included on the website, always in accordance with the legal system and will not carry out any activity that hinders or interferes with their operation.
Security measures
We will put in place all reasonable mechanisms within our power to ensure that your personal data is kept secure at all times. However, you agree that no data transmission over the Internet can be guaranteed to be secure against access by unauthorized recipients and we shall not be liable for any security failure unless it is due to our negligence.
Likewise, you must adopt the necessary security measures, both personal and material, to maintain the confidentiality of your username and password and notify us immediately of the loss, loss, embezzlement, theft or illegitimate access of your username and password, as well as your knowledge by third parties.
All products offered on this website are sold directly by Explotaciones Agricolas Prenafeta, SL, with CIF B43032655 and Carrer Del Comunidor, 21 A, 43893, Altafulla, Tarragona.
Purchase procedure
You can navigate the website until you find the desired services. Once located, clicking on it will access all the detailed information that the website offers. From here you can add the product to your purchase.
If you are placing an order with us for the first time, you will be asked to register by entering your email address and a password to create and access your account.
If you are a registered user with an active account, you must enter your email and password and the system will recognize your data.
Once it is in your account you can continue your purchase and finally confirm the order.
Coverage of the offer
The geographic areas of delivery are, at any given time, those that are active on our website, they will be carried out in the scope of the following territory: Spain (Peninsula, Balearic Islands), and by accepting the order, you confirm that you are a resident customer in any of these areas.
For orders/delivery abroad, please refer to the website https://masdelasabatera.com/ (hereinafter “Website”).
availability
All orders are subject to availability. We are not responsible for the lack of stock or unavailability of the products.
Please see the selection of items available for sale through the website, as not all items we may offer on our website or other displays are available for this type of sale.
If a product is not available once the order has been placed, you will be informed as soon as possible by email or phone and it will be cancelled.
For any doubts, it is recommended to contact the customer service or through the mail info@masdelasabatera.com
Contract with Explotacions Agricoles Prenafeta, SL, and acceptance of orders
The order will not be accepted by us until the amount has been charged to your account. After confirming the purchase, you will receive an e-mail as proof of receipt, but this will not imply that the order has been accepted, as they will be subject to our subsequent verification and acceptance.
We will confirm the acceptance of the order in an e-mail in which we will inform you that the order is being sent. Only at that time will the contract between you and us be formalized, and only for the products related in this shipping confirmation.
The contract can be concluded in Catalan, English, Spanish
Confirmation and cancellation of orders
Prior to the completion of the order on your part on the website, you will be able to review all the details associated with it (amounts broken down in all the necessary headings – taxes, transport costs, selection of articles, etc.), being able to correct what it deems necessary.
After confirmation, it will not be possible to modify or cancel the order through the website, you need to get in touch. In this case, the order can only be modified or canceled if the item has not entered the dispatch phase from our warehouses.
Currency, tax and price
In accordance with current legislation, all purchases from our website will be subject to value added tax, with the exception of the Canary Islands, Ceuta and Melilla. The applicable rate will be the legally valid at any time.
All prices are shown in euros (€) and must be considered as the final price to be paid by the customer (including VAT or not depending on the territory of delivery, as indicated in the previous paragraphs).
Payment method and security
Any order placed must be paid for immediately after confirmation of the order. Only orders for which payment has been completed and verified will be processed.
Payment must be made by credit and debit card (issued by an entity with registered office in Spain), Google Pay, Apple Pay and PayPal
The prices applicable to each product will be those published on the website and applied automatically by the contracting process in the last phase of the same. The customer assumes that, in any case, the economic valuation of some of the products may vary in real time. In any case, this will always be communicated to users beforehand.
The user can make use of the following forms of payment to pay for the products purchased through the web:
For any information about the order, the user will have the customer service telephone number of the lender +34690342460 or via email to the email address info@masdelasabatera.com
Discount codes
Promotional codes may be offered from time to time that result in a discount on one or more products, the entire order or the shipping service.
The terms of use relating to any discount code will be specified at the time of issue. However, these terms and conditions apply to all our company’s promotions, competitions and discount codes (unless otherwise stated):
– Only one promotional code can be used per order.
– A promotional code cannot be used after an order has been placed.
Deliveries: types, deadlines and issues
Delivery can be made to the address of your choice (except in the PO Box)
Home delivery of orders will be carried out by a logistics operator during normal working hours. If there is no one at that address when the logistics operator comes, they will leave you a note and your customer service department will try to contact you to close the delivery. The shipping costs will depend on the product in question, starting from a price of €7.00 for national shipments, free from €60 and for shipments to the Balearic Islands the amount is €7.00
Delivery times are calculated on working days – from Monday to Friday – as the courier company does not make deliveries on Saturdays, Sundays or holidays.
Usual delivery time will be approximately 5-10 working days after order approval. This term may increase during periods of sales, Christmas campaigns or in case of customs procedures or other circumstances arising from (for information purposes only) geographical distance, weather conditions, wars, strikes, any form of government intervention, breaches of our suppliers, etc. as well as any other attributable to the logistics operator in charge of delivering the product.
We are not responsible for possible delays that may arise due to any of the reasons mentioned above. The deadlines indicated above will be extended for the Balearic Islands.
If, at the time of delivery, the packaging of the order is damaged, you must open the package in the presence of the logistics operator to verify the condition of the items. If damage is observed, you must detail it on the delivery note and contact us as soon as possible. We will repair or replace at no cost to you all those items that have been damaged or lost during transport, as long as you notify us of this incident as soon as possible.
Once the order is delivered, it will become part of your property and, therefore, all damages that may arise will be your responsibility.
RIGHT OF WITHDRAWAL
According to the right of withdrawal and refunds in article 102 of RDL 1/2007, the consumer will have the right to withdraw from the contract in accordance with the following paragraphs:
Period for exercising the right of withdrawal:
Consequences of withdrawal:
In the event that you exercise your right of withdrawal, we will refund all payments we have received from you, including delivery charges, (in which case the resulting additional costs will not be refunded) without undue delay and, in in any case, no later than 14 calendar days from the date on which we receive the refund.
We will proceed to make the refund using the same means of payment in which the purchase was paid without incurring any expenses as a result of the refund, with the exception of the costs of returning the product. In all cases, the products to be returned must be in perfect condition and with all accessories.
Returns will not be accepted for the following products according to article 103 of RDL 1/2007:
• Sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery
• The supply of goods that, after delivery and taking into account their nature, have been indissociably mixed with other goods.
• Personalized products.
• Gift products or samples, sent free of charge or at no cost to the customer.
• Loose accessories that are complements to another main product
We do not accept returns of products that due to misuse cannot be put back on sale, unless they were sent by us in poor condition or suffer from a factory defect.
If you receive the order with damage caused during transport, it is important that you take some photographs of the packaging and the damage to support a possible claim before the transport agency, and you must note this on the delivery note that signed by the delivery person, he must claim this incidence as soon as possible. If upon receiving this package no damage is observed due to the box being closed, you must also notify us of the claim as soon as possible.
What to do in case of defective product?
If you receive a damaged or defective item, please take photos and contact our Customer Service immediately to request a replacement. Once the replacement has been agreed, please make sure the product is well packaged and send it to the return address above.
If you receive an incorrect product, you have 7 calendar days to make a claim.
Who bears the cost of return transport?
We will bear the shipping costs of the return, provided that the products have a defect, do not match the description of the item on the website or have been damaged during transport or handling by us. You can return any product you are not satisfied with within 14 calendar days, even if it has no defects or damage and if it has not been opened or unsealed, but in this case the shipping costs will be borne by the customer
To meet the withdrawal period, it is sufficient that the communication regarding the exercise of the right of withdrawal by you is sent before the withdrawal period expires. You can use the following return form to copy to your email or print: click here
Product warranty
The warranty period is three years, although it does not include deficiencies caused by negligence, knocks, incorrect use or improper handling, etc…, nor materials that are worn out by use. In the event of a defect caused by misuse, the repair will be invoiced with a prior estimate.
In those incidents that justify the use of the guarantee, you will opt for repair, replacement of the article, discount or return, in the terms established by law. Explotacions Agricoles Prenafeta, SL will make changes or refunds whenever:
Prior communication is made to our Customer Service within two months: This step is essential whatever the reason for the return. You can do this by sending us an email to info@masdelasabatera.com attaching a copy of the ticket or invoice and order number to the Subject of the email. We will tell you how to return the item.
The item to be returned must be properly packed for its return. The packaging must be in perfect condition and retain all original accessories and instructions in order to be returned.
Failure to comply with the two-month period will not result in the loss of the corresponding right of rectification, and the customer will be responsible, however, for any damages actually caused by the delay in communication.
Commercial Warranty: Manufacturers may offer additional warranties, the extent and duration of which differ between products and brands. These guarantees are exclusively the responsibility of the manufacturer who undertakes them.
By virtue of the Royal Legislative Decree, the seller is obliged to deliver to the consumer a good that complies with the sales contract in the terms established by it (article 114), by virtue of which: “The seller is obliged to deliver to the consumer and user products that are in accordance with the contract, answering to him for any lack of conformity that exists at the time of delivery of the product”.
The calculation of the guarantee will begin on the same day of purchase, by virtue of the aforementioned article 123 of the Royal Legislative Decree.
Litigation resolution
Resolution of online litigation in matters of consumption in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform which is available at the following link: http://ec. europa.eu/consumers/odr/
PARTIAL NULLITY
If any part of these terms of service is contrary to law and therefore invalid, this will not affect the other provisions in accordance with law. of the terms of service.
Explotaciones Agricolas Prenafeta, SL, reserves the right to modify the general conditions of sale without prior notice, being able to change, delete or add both the contents and services provided through the same and the way in which these appear to be presented or located in the your servers
These changes will have to be accepted by the user every time he makes a purchase through the web.
Customers who do not agree with the modifications of the general conditions must notify it and, from the date on which the new version enters into force, must stop using the web services.
In the event that some of the terms of the general conditions of sale are declared illegal or unenforceable by a court decision, the other provisions will remain in force.
This site is located in and is operated by Spain. All matters relating to this site are governed by Spanish law and are subject to the jurisdiction of the competent Courts and Tribunals of Spain, without the principles of conflict of laws being applicable. .
In those cases in which the customer does not have the status of consumer or user, or is domiciled outside of Spain, he will submit to the national courts and tribunals, expressly waiving any other jurisdiction that may apply to them.
If the user decides to use or consult this site outside of Spain, he must bear in mind that he does so on his own initiative, and that he is responsible for compliance with the relevant laws.
This contract will come into force and take full effect from the moment the customer or user accepts it.
This contract, and therefore the general conditions it incorporates, together with the annexes (if any), in addition to being read on this website, can be stored, archived and reproduced by electronic or computer media usual
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